Customer obligations

1. Boo beauty bar is responsible for ensuring that:

    • the order is processed in reasonable timely manner (48 hours on weekdays or 72 hours+ on the weekends and public holidays), unless stated/ notified otherwise-
      • the goods are properly packaged for transit given the nature of the goods and any notification is given with respect to special handling requirements,
        • the goods are accurately described in content and value,
          • all declarations made in relation to the goods are true and correct.

          2. Boo beauty bar warrants that you are the receiver or have the authorization of the receiver of the goods and are authorized to take responsibility of paying import taxes and duties, and receive them.



          1. Boo beauty bar will not process for the collection of goods on weekends or public holidays as they apply nationally, and to each state.
          2. We provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
          3. All parcels are tracked within Boo beauty bar's delivery providers- Australia post for orders from Australia or DHL for international orders.  
          4. Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Boo beauty bar holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.
          5. Boo beauty bar rely upon the delivery details provided by the receiver, if an item is not accepted for delivery the parcel or has wrong address, may be returned to the Sender and Boo beauty bar is not responsible for resending the goods or refunding the payment.


          Cancellation or changes

          1. Changes to delivery information can only be made prior to the parcel being processed.
          2. An order can only be cancelled prior to fulfillment, in which case a full refund will be provided. Orders cannot be cancelled or changed once they have been processed.


          Limited liability

          1. Without limiting the operation of the Australian Consumer Law, Boo beauty bar excludes all conditions, warranties, terms and guarantees otherwise implied by law.
          2. Boo beauty bar excludes liability for any types of reactions that may occur during the lash and/or brow treatment.
          3. An individual who offers any lash or/and brow treatment using BOO line is sorely responsible to provide a patch test to anyone who gets the treatment and holds an insurance.
          4. Boo beauty bar is not liable to pay for any import taxes, duties, or/and any other fees that may occur for international shipping including when the receiver refuses to pay, but not limited to loss of sale, revenue, profit, business or claims made by you or made against you, regardless of foreseeability.


          All natural ingredients

          Proudly vegan, cruelty free, ammonia free, paraben free and harsh chemical free

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          We deliver the best qualitied products to beauticians worldwide and keep challenging ourselves through each steps