Shipping

Q. Do you ship worldwide?

Yes! We ship to over 100+ countries with DHL Express which takes 4-14 days depending on where you are based.

Please note that tax and customs duty can be applied, and the receiver has the full responsibility of paying any custom duties. 

See our international shipping policy here: International Shipping – Boo Beauty Bar 

 

Q. How much do I pay for taxes and duties?

Unfortunately this is something that we cannot tell. You will have to check with your city council or your countries customs information. It will also depend on the value of the items you order. 

 

Q. The parcel arrived but it's broken/missing item(s). What should I do?

Please contact us as soon as possible. We are more than happy to fix these issues with our customers and correct the errors when contacted within 14 days - Please read our 'Return & Refund Policy'' here.

 

Q. Where is my parcel?

You will automatically get an email with the tracking number once you order is processed. If you haven't, please don't forget to check your spam/ junk folder.

Simply enter your tracking number here to see the status of your order: Track my order

 

Q. My parcel hasn't been moving for a while or has been delayed. What is happening?

Please wait for enough time frame before contacting us as most of parcels are being delivered within the given-estimated time frame even if it's delayed.

To see what is happening, please contact the shipping courier as this will be the fastest option to hear back from them or you can contact us and we will contact them (*this way will take a little longer than directly contacting the courier yourself.)

 

Q. It says that my parcel has been delivered, but I didn't receive anything.

Please check if the parcel is received by someone else (your neighbor or family member) and look around the house if it's left in a safe area. If you believe that the parcel has not been delivered, please contact the shipping carrier with your tracking number or contact us.

 

Q. I placed an order but want to add some more item(s), can I?

If your order hasn't been processed, we can help you with adding items into your order. However, if your order is already processed, you will have to place another order with shipping fee unfortunately.

If you believe that your order hasn't been processed and want to add some item(s), please contact us.

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Proudly vegan, cruelty free, ammonia free, paraben free and harsh chemical free

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Motto

We deliver the best qualitied products to beauticians worldwide and keep challenging ourselves through each steps