Terms and conditions

Customer obligations

1. Boo beauty bar is responsible for ensuring that:

    • the order is processed in reasonable timely manner (48 hours on weekdays or 72 hours+ on the weekends and public holidays), unless stated/ notified otherwise-
      • the goods are properly packaged for transit given the nature of the goods and any notification is given with respect to special handling requirements,
        • the goods are accurately described in content and value,
          • all declarations made in relation to the goods are true and correct.

          2. Boo beauty bar warrants that you are the receiver or have the authorization of the receiver of the goods and are authorized to take responsibility of paying import taxes and duties, and receive them.



          1. Boo beauty bar will not process for the collection of goods on weekends or public holidays as they apply nationally, and to each state.
          2. We provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
          3. All parcels are tracked within Boo beauty bar's delivery providers- Australia post for orders from Australia or DHL for international orders.  
          4. Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Boo beauty bar holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.
          5. Boo beauty bar rely upon the delivery details provided by the receiver, if an item is not accepted for delivery the parcel or has wrong address, may be returned to the Sender and Boo beauty bar is not responsible for resending the goods or refunding the payment.

          Domestic: orders are shipped out with Australia Post and usually take 3-10 business days to be delivered within Australia.

          Boo Beauty Bar is based in Melbourne, Australia.

          International Shipping:

          1. Customs Duties and Taxes

          Before placing an international order, please be sure to thoroughly research and understand the customs duties and taxes applicable in your country. It is essential to review these regulations and verify the ingredients of our products to ensure compliance with your local customs requirements.

          2. Refund Policy for Shipment Return

          Boo Beauty Bar maintains a strict policy regarding the refund of international shipments. We do NOT offer refunds for orders that are returned to us due to any failure on the recipient's part to fulfill customs duties, taxes, or any other responsibilities associated with the importation process. It is the sole responsibility of the receiver to meet these obligations.

          3. Custom Duties Responsibility

          Recipients are wholly accountable for paying any customs duties or taxes that are imposed by their respective countries during the importation of Boo Beauty Bar products. Failure to comply with these regulations may result in the shipment being returned to us, and refunds will not be provided in such cases.

          4. Shipping Carrier

          For international orders, Boo Beauty Bar exclusively utilizes DHL Express as the primary shipping carrier. DHL Express is chosen for its reliability and efficiency in handling international shipments.

          5. Estimated Delivery Time

          The typical delivery timeframe for international orders varies but generally falls within a range of 4 to 10 business working days from the date of shipment. However, please note that these timelines may be subject to change based on various factors, including customs clearance procedures and local delivery services in the recipient's country.

          6. Headquarters Location

          Boo Beauty Bar is headquartered in Melbourne, Australia. All international orders are dispatched from this location.

          7. Unforeseen Delays

          Unforeseen delays, particularly those arising from factors such as the ongoing COVID-19 pandemic, may occasionally affect the delivery of international orders. It is important to note that such delays are beyond our control. However, rest assured that we will make every effort to assist and accommodate you during such circumstances. This may include liaising with the shipping company, submitting necessary forms, or initiating investigations to expedite the delivery process.

          At Boo Beauty Bar, we are committed to delivering a seamless shopping experience for our international customers. We appreciate your understanding and cooperation in adhering to customs regulations and tax responsibilities, which helps ensure a smooth and successful delivery of your order. If you have any further questions or concerns regarding international shipping, please do not hesitate to contact at info@boobeautybar.com for assistance.


          Cancellation or changes

          1. Changes to delivery information can only be made prior to the parcel being processed.
          2. An order can only be cancelled prior to fulfillment, in which case a full refund will be provided. Orders cannot be cancelled or changed once they have been processed.


          Limited liability

          1. Without limiting the operation of the Australian Consumer Law, Boo beauty bar excludes all conditions, warranties, terms and guarantees otherwise implied by law.
          2. Boo beauty bar excludes liability for any types of reactions that may occur during the lash and/or brow treatment.
          3. An individual who offers any lash or/and brow treatment using BOO line is sorely responsible to provide a patch test to anyone who gets the treatment and holds an insurance.
          4. Boo beauty bar is not liable to pay for any import taxes, duties, or/and any other fees that may occur for international shipping including when the receiver refuses to pay, but not limited to loss of sale, revenue, profit, business or claims made by you or made against you, regardless of foreseeability.


          Professional Range

          Our kit and products are strictly made for professionals only, meaning you must complete a proper lash lift training course before purchasing our kit/products.

          Our kit comes with basic instructions, and we do not provide additional tips related to the treatments unless you have taken the BOO course. This is to ensure fairness to beauticians who have invested in our course.

          If you are a qualified professional and have undergone 'lash lifting' training in the past, you may seek professional advice from the trainer or training academy you were trained at.

          Selling our 'Products and/ or Training'

          Any individual who sells our products or training materials without our written permission and signed contract, or any individual who is involved in such activities, will be subject to further legal actions.

          We do NOT wholesale our 'Training'. If you ever discover any individual or company using our training material, kindly contact us here.


          All natural ingredients

          Proudly vegan, cruelty free, ammonia free, paraben free and harsh chemical free

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